My experience with Air India support

posted May 23, 2018, 12:23 PM by Prashant Bhattacharji
Calling up Air India support.

Me: ma'am, I made a transaction, didn't get any SMS or email or PNR; amount got deducted from my account
lady: asks for name etc, fumbles around for a bit, says she can't find anything. this goes on for a bit
Me: well- bottom line is that I paid the money
lady: cooks up excuses. can't do this, can't do that -- drop an email with your transaction number to our ecommerce team
me: nopes, I'm not going to do anything of the sort. This problem is yours not mine. And I'm not going to call/email XYZ.
Me: can you tell me your name?
Lady: tells her name
Lady: i can't do anything, please mail our ecommerce team the details. Have a good night. Passing the buck, basically
Me: listen, you incompetent work shirker, I'm not asking you for a favor - you're being paid from *our tax money* for customer support,
not to say hi and bye and good-night. I'm just asking you to do your job at an airline which shouldn't exist in the first place.
Do whatever it takes but I want my PNR else I'll narrate this entire incident on social media with your name.
lady after 2 minutes: asks for my phone number and email id. Gives me the PNR. Tells me that I'll get the email with the ticket in an hour.

Off the top of my head this is the third time I got something fixed/done promptly by just threatening to post stuff on social media.